Verified

Unplanned Chase.com down

16:28 Sep 19 2012 New York, NY, USA

Description
As of 9:00AM PST, chase.com seems to be unreachable for various regions within US, Mexico including EU (Germany & Amsterdam).



However their mobile app seems to be working fine.




$ traceroute -A chase.com

traceroute to chase.com (159.53.74.11), 30 hops max, 60 byte packets

1 10.1.0.1 (10.1.0.1) [AS65534] 0.139 ms 0.181 ms 0.171 ms

2 37.140.234.1 (37.140.234.1) [AS57872] 0.448 ms 0.436 ms 0.473 ms

3 xe-10-3-1.edge5.Amsterdam1.Level3.net (212.72.43.5) [AS9057/AS3356] 0.638 ms 0.624 ms xe-11-3-2.ams10.ip4.tinet.net (141.136.98.137) [AS3257] 0.566 ms

4 xe-0-3-0.nyc20.ip4.tinet.net (89.149.186.209) [AS3257] 91.040 ms xe-8-3-0.nyc20.ip4.tinet.net (89.149.183.134) [AS3257] 81.174 ms 92.235 ms

5 ae-57-222.ebr2.Amsterdam1.Level3.net (4.69.153.205) [AS3356] 1.721 ms 192.205.37.37 (192.205.37.37) [*] 92.583 ms 92.590 ms

6 cr1.n54ny.ip.att.net (12.122.86.6) [AS7018] 119.135 ms 104.944 ms 112.655 ms

7 ae-44-44.ebr1.NewYork1.Level3.net (4.69.137.78) [AS3356] 76.992 ms 76.993 ms cr2.cgcil.ip.att.net (12.122.1.2) [AS7018] 119.839 ms

8 ae-71-71.csw2.NewYork1.Level3.net (4.69.134.70) [AS3356] 76.948 ms ae-81-81.csw3.NewYork1.Level3.net (4.69.134.74) [AS3356] 89.102 ms 12.123.7.149 (12.123.7.149) [AS7018] 120.835 ms

9 ae-1-60.edge3.NewYork1.Level3.net (4.69.155.17) [AS3356] 76.908 ms * *

10 att-level3.newyork1.level3.net (4.68.63.142) [AS3356] 77.705 ms 77.657 ms *

11 cr1.n54ny.ip.att.net (12.122.131.102) [AS7018] 104.842 ms 104.798 ms *

12 cr2.cgcil.ip.att.net (12.122.1.2) [AS7018] 110.494 ms * 112.703 ms

13 * 12.123.7.149 (12.123.7.149) [AS7018] 100.528 ms *

14 * * *

15 * 12.249.109.134 (12.249.109.134) [AS7018] 124.714 ms 119.839 ms

16 * * *

17 * * *

18 * * *

19 gar1.pitpa.ip.att.net (12.122.107.85) [AS7018] 112.118 ms * 112.087 ms

20 * * *

21 * * *

22 * * *

23 * * *





$ host chase.com

chase.com has address 159.53.62.93

chase.com has address 159.53.74.11

chase.com has address 159.53.84.126

chase.com has address 159.53.42.11

chase.com mail is handled by 10 mxg.jpmchase.com.

chase.com mail is handled by 10 mxi.jpmchase.com.

chase.com mail is handled by 10 mxe.jpmchase.com.




$ dig chase.com +trace



; <<>> DiG 9.7.3 <<>> chase.com +trace

;; global options: +cmd

. 518400 IN NS d.root-servers.net.

. 518400 IN NS k.root-servers.net.

. 518400 IN NS b.root-servers.net.

. 518400 IN NS f.root-servers.net.

. 518400 IN NS e.root-servers.net.

. 518400 IN NS h.root-servers.net.

. 518400 IN NS a.root-servers.net.

. 518400 IN NS g.root-servers.net.

. 518400 IN NS i.root-servers.net.

. 518400 IN NS l.root-servers.net.

. 518400 IN NS m.root-servers.net.

. 518400 IN NS j.root-servers.net.

. 518400 IN NS c.root-servers.net.

;; Received 228 bytes from 208.67.222.222#53(208.67.222.222) in 87 ms



com. 172800 IN NS f.gtld-servers.net.

com. 172800 IN NS g.gtld-servers.net.

com. 172800 IN NS e.gtld-servers.net.

com. 172800 IN NS l.gtld-servers.net.

com. 172800 IN NS i.gtld-servers.net.

com. 172800 IN NS h.gtld-servers.net.

com. 172800 IN NS k.gtld-servers.net.

com. 172800 IN NS m.gtld-servers.net.

com. 172800 IN NS a.gtld-servers.net.

com. 172800 IN NS j.gtld-servers.net.

com. 172800 IN NS c.gtld-servers.net.

com. 172800 IN NS b.gtld-servers.net.

com. 172800 IN NS d.gtld-servers.net.

;; Received 487 bytes from 192.228.79.201#53(b.root-servers.net) in 20 ms



chase.com. 172800 IN NS ns1.jpmorganchase.com.

chase.com. 172800 IN NS ns2.jpmorganchase.com.

chase.com. 172800 IN NS ns05.jpmorganchase.com.

chase.com. 172800 IN NS ns06.jpmorganchase.com.

;; Received 179 bytes from 192.43.172.30#53(i.gtld-servers.net) in 190 ms



chase.com. 600 IN A 159.53.42.11

chase.com. 600 IN A 159.53.62.93

chase.com. 600 IN A 159.53.74.11

chase.com. 600 IN A 159.53.84.126

;; Received 91 bytes from 159.53.110.152#53(ns05.jpmorganchase.com) in 100 ms



$ dig chase.com +nssearch



SOA ns1.jpmorganchase.com. hostmaster.jpmchase.com. 2011082135 10800 1800 1209600 86400 from server ns1.jpmorganchase.com in 211 ms.

SOA ns1.jpmorganchase.com. hostmaster.jpmchase.com. 2011082135 10800 1800 1209600 86400 from server ns2.jpmorganchase.com in 164 ms.

SOA ns1.jpmorganchase.com. hostmaster.jpmchase.com. 2011082135 10800 1800 1209600 86400 from server ns06.jpmorganchase.com in 99 ms.

SOA ns1.jpmorganchase.com. hostmaster.jpmchase.com. 2011082135 10800 1800 1209600 86400 from server ns05.jpmorganchase.com in 99 ms.



UPDATE - 09-19-2012: According to JPMorgan Chase spokesman Patrick Linehan said, "We're experiencing intermittent issues with Chase.com. We apologize for any inconvenience and are working to restore full connectivity."




http://newyork.newsday.com/business/technology/cyberattack-warning-prompted-by-bank-of-america-jpmorgan-chase-website-outages-1.4019477
Credibility: UP DOWN 0
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