Verified

Unplanned Godaddy DNS outage

18:34 Sep 10 2012 Scottsdale, AZ, USA

Description
Not a good monday for GoDaddy which has experienced takedown (ddos) of their critical infrastructure. Person claiming to be a member of the hacker collective Anonymous is claiming responsibility for the takedown but the real reason for the outage is unclear.



This is being done under the “Anonymous” name, not 100% certain on the validity of this claim.



You can check out their status page, here.




Update: 09-11-2012 16:55 PST -- "It was BGP related and as most of this group knows, there are a lot of post incident activities that are required after an event such as the one experienced.



One of these is a more technical understanding of what took place which should be posted soon. Once published, I will share with the group.



Mike Dob - Manager, Network Engineering GoDaddy.





Godaddy's outage report -- "Yesterday, GoDaddy.com and many of our customers experienced intermittent service outages starting shortly after 10 a.m. PDT. Service was fully restored by 4 p.m. PDT.



The service outage was not caused by external influences. It was not a "hack" and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again.



At no time was any customer data at risk or were any of our systems compromised.



Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it.

We take our business and our customers' businesses very seriously. We apologize to our customers for these events and thank them for their patience."



- Scott Wagner Go Daddy Interim CEO




Godaddy Update -- "At 10:25 am PT, GoDaddy.com and associated customer services experienced intermittent outages. Services began to be restored for the bulk of affected customers at 2:43 pm PT. At no time was any sensitive customer information, such as credit card data, passwords or names and addresses, compromised. We will provide an additional update within the next 24 hours. We want to thank our customers for their patience and support."



Update: October 05, 2012:



Jason LeBlanc from Godaddy just released RFO, its here for you to read:



http://inside.godaddy.com/inside-story-happened-godaddy-com-sept-10-2012/
Credibility: UP DOWN 0
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